512.904.9900

Public Adjusters

Claim Assistance Available 24/7

"Leaky Roof? Get It Fixed Fast – Book a Free Inspection Today!"

"Don't let small leaks turn into big problems. Schedule your no-obligation inspection and protect your home from costly damage."

Are you tired of hearing that [Common Belief] is the only way to achieve [Desired Result]? What if we told you there’s a faster, simpler way to get the results you want, without the stress and hassle of [Common Belief]?

  • Licensed & Insured Roofing Experts

  • Lifetime Warranty on Materials

  • Fast, Free, No-Obligation Inspections

  • Certified Roofing Company

Get the settlement you’re owed, not just the one you’re offered.

Unlock a fair, prompt settlement for your property damage claim.

We help homeowners, multifamily, condominium and townhome owners, HOAs, and apartment building owners/operators (including property management companies) navigate the claim process with licensed public adjusters who work only for policyholders—not insurers.

INSURANCE COMPANIES HAVE EXPERTS WORKING FOR THEM. YOU SHOULD, TOO!™

Public Insurance Adjusters
We Exclusively Represent Policyholders

512.904.9900

Claim Assistance Available 24/7

  • Unlock a fair, prompt settlement for your property damage claim.

Get the settlement you’re owed, not just the one you’re offered.

  • Fast, Free, No-Obligation Inspections. We’ll Be in Touch Within 24 Hours!

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We help homeowners, multifamily, condominium and townhome owners, HOAs, and apartment building owners/operators (including property management companies) navigate the claim process with licensed public adjusters who work only for policyholders—not insurers.

20+

Years Of Experience

500+

Large-Loss Claims Settled

130,160

Hours Worked

$450,000

Average Claim Amount

Who We Help

Homeowners:
Single-family residences, high-end custom homes

Condominiums & Townhomes:

Individual unit owners and associations

HOAs & POAs:

Common area claims, roofs, clubhouses, pools, signage, fences

Multifamily & Apartment Owners/Operators:

Complex-wide roof systems, elevations, interiors, mechanicals, loss of rents

Property Management Companies:

Portfolio-level claim strategy, documentation standards, vendor coordination

Perils we handle:

Hurricane

Tornado

Hail

Wind

Freeze

Flood

Collapse

Fire/Smoke

Water Damage

Business Interruption (including extra expense, civil authority, ingress/egress, contingent BI, and service interruption)

Apartment & Multifamily Damage Claims

Commercial Building
Damage Claims

Luxury Home
Damage Claims

Damage Claim Results For Policyholders

ICRS Advocates For Policyholders

No Recovery, No Fee Representation*

We don’t get paid unless you do.

Proven Results

Successfully settled hundreds of millions in property damage claims.

Expert Representation

500+ large-loss claims settled fairly & promptly.

Avoid Unnecessary Litigation

We maximize settlements without unnecessary legal battles.

Licensed Public Adjusters Nationwide

We work exclusively for policyholders, not insurers.

Verifiable Success

Increased settlements over initial offers by 20% to 3,830%+

Policyholder Rights

Insurance in the U.S. is largely state-regulated, but there’s a shared baseline:

  • Good-faith, fair claim handling: Most states follow versions of the NAIC’s Unfair Claims Settlement Practices Act, requiring reasonable standards for prompt investigation, fair settlement when liability is reasonably clear, and no denial without a reasonable investigation. (NAIC)

  • Equal consideration / fair dealing: Courts describe the insurer’s duty of good faith as giving “equal consideration” to the insured’s interests—not just the insurer’s own. (Justia Law)

“Indemnity”: Being Made Whole (No More, No Less)

Property insurance is designed to indemnify—i.e., make you whole after a covered loss, not profit from it. Practically, that means ACV vs. RCV, depreciation/holdback rules, insurable interest, and sub-limits that cap categories like code upgrades or debris removal. (Insuranceopedia, US Legal Forms)

Where State Law Can Be “Tough on Bad Faith” (Examples)

Policyholder remedies vary by state. A few illustrative examples:

  • Florida: A statutory first-party bad-faith remedy (Fla. Stat. §624.155) allows civil actions for not attempting in good faith to settle when the insurer should have done so, subject to CRN prerequisites. (Florida Legislature, Justia Law)

  • Texas: The Prompt Payment of Claims Act (Ch. 542) imposes strict timelines and allows statutory interest and attorney’s fees for delayed payment; Ch. 541 prohibits unfair settlement practices (e.g., failing to attempt prompt, fair, equitable settlement; refusing to pay without a reasonable investigation). (Texas Statutes, Findlaw, texaswatch.org)

  • California: Courts recognize a first-party bad-faith tort; jury instructions address failure to properly investigate. (Justia)

  • Washington: Policyholders may leverage the Consumer Protection Act for unfair claims handling in some situations, with damages and attorney’s fees.

Note: Remedies are jurisdiction-specific and frequently updated. We help you navigate your state’s rules and coordinate counsel where appropriate.

Why Hiring a Specialized Public Adjuster Matters

When fire, hail, windstorm, tornado, hurricane, water, or other perils strike, the policy language, deadlines, and documentation requirements can get overwhelming fast. A public adjuster is your licensed advocate who:

  • Interprets your policy and applies coverage correctly

  • Investigates and measures all damage (including hidden and consequential loss)

  • Builds the estimate, scope, and evidence to meet the policyholder’s burden of proof

  • Negotiates a complete and accurate settlement, including business interruption where applicable

  • Coordinates with engineers, roofers, mitigation vendors, and contents specialists

  • Keeps the carrier accountable to industry claim-handling standards and timelines

Our promise: We maximize what’s payable under your policy while minimizing the time you spend fighting for it.

Policyholder Essentials: What You Need to Know

1. Your Burden of Proof
Insurance is evidence-driven.
You must prove what happened, that it’s covered, and how much it costs to repair/replace (including code upgrades, matching, overhead & profit, and related soft costs). We gather and organize:

  • Cause-and-origin documentation, moisture and thermal scans

  • Complete damage scope (roofs, exteriors, interiors, MEP systems)

  • Codes & ordinances, depreciation, betterment limits, and endorsements

  • Time-element documentation for business interruption/loss of rents

2. Duty to Mitigate
Policies require you to
prevent further damage. Prompt mitigation (tarping, water extraction, drying, board-up, temporary power) is critical. Keep receipts—these emergency costs are often recoverable.

3. Indemnity: The Core Promise
Insurance exists to
indemnify—to put you back, as nearly as money can, to your pre-loss condition, subject to policy limits, terms, and exclusions. We ensure the estimate and scope reflect like kind and quality and full code compliance where covered.

4. Utmost Good Faith & Equal Consideration
Carriers owe policyholders a duty of
good faith and fair dealing. That includes fairly considering evidence supporting coverage—not just evidence that favors denial or limitation. We hold adjusters to objective standards: complete inspections, accurate scopes, and reasonable interpretations of ambiguous policy language.

5. Claim Timelines & Process (Granular View)

  1. Immediate Actions: Report the loss, start mitigation, photograph/video everything, secure the property.

  2. Policy & Coverage Review: Declarations, insuring agreements, exclusions, endorsements, deductibles, sublimits.

  3. Damage Investigation: Forensic documentation, testing, expert opinions, unit-by-unit/area-by-area scope.

  4. Estimate & Proof Package: Xactimate/X1 or comparable estimating, contents inventories, code citations.

  5. Proof of Loss (when required): Prepare/submit sworn proof with exhibits by deadlines.

  6. Carrier Adjustment: Meetings, joint inspections, desk review, reserve setting.

  7. Negotiation: Rebuttal letters, supplemental estimates, missing line items, pricing/quantity disputes.

  8. Dispute Resolution: Reinspection, supervisor review, appraisal (if available), mediation; litigation as last resort.

  9. Payment & Close: ACV/RCV releases, depreciation recoverable conditions, mortgagee endorsements.

  10. Reopen/Supplement: Hidden damage or code items discovered during construction.

Fire, Storm & Business Interruption Claims—Key Nuances

  • Fire/Smoke: Structural charring, soot webs, HVAC contamination, content cleaning vs. replacement, deodorization protocols.

  • Hail/Wind/Tornado/Hurricane: Roofing systems (shingle, tile, TPO, PVC, metal), underlayment, fasteners, elevations, window/door systems, water intrusion mapping.

  • Water: IICRC S500 categories and classes, controlled demolition, microbial protocols, plumbing access.

  • Business Interruption/Loss of Rents: Period of restoration, slowdown vs. shutdown, saved expenses, extra expense, seasonality trends, documentation standards.

Bad Faith, Consumer Protections & Tough Jurisdictions (High-Level)

Service Area (Licensed States): TX, CO, FL, GA, IN, KS, KY, MD, NE, NV, NC, OH, OK, PA, SC, UT. Services offered where state licensure permits. (We are not licensed in CA, NM, IL, AR, MO, LA, MS, AL, MN, WI, MI.)


Not legal advice. For litigation strategy or statutory deadlines, we coordinate with counsel.

How We Work (Clear & Simple)

  • Missed line items in scope of work (flashing, waste, steep charges, detach/reset, code upgrades)

  • Pricing below market conditions

  • Hidden or secondary damage overlooked (insulation, sheathing, MEP)

  • Partial-room or slope-only allowances that fail to restore uniform appearance

  • Arbitrary depreciation or denial rationales

  • Incomplete BI/loss-of-rents analysis

  • Excessive depreciation

  • Old price lists

  • Competitive bids

Not sure where your claim fits? Get a complimentary online claim review and we’ll recommend the right path.

What to Do If Your Claim Was Denied or Underpaid

  1. Don’t sign away rights or accept final payment if you disagree.

  2. Request your claim file and all estimates/photos.

  3. Get a second opinion from our team; we’ll re-scope and price accurately.

  4. Consider appraisal/mediation options where available in your policy.

  5. Escalate with evidence-based rebuttals; we’ll manage the process.

Educational Resource:
Insurance Claim Bible

Struggling With?

Initial Storm Claims

Whether you're filing an insurance claim for a commercial building, an apartment complex, or a luxury home, filing it correctly from the outset is crucial.


Large-loss hail claims involve significant property damage and high-dollar settlements. As one of the Nation's most trusted public adjusters, we make sure your initial claim is accurately documented, aggressively represented, and positioned for maximum settlement in minimum time.

Underpaid Storm Claims

Insurance companies often lowball hail claim payouts especially on large-loss properties. If your settlement doesn’t match the real scope of damage, you could be leaving thousands on the table.

At ICRS our experts identify missed damage, undervalued estimates, and hidden policy coverage gaps. We reopen, negotiate, and supplement

underpaid claims to recover what you’re truly owed.

Delayed or Denied Storm Claims

Denied hail claim in Austin? You’re not alone. Insurers often cite

policy exclusions, pre-existing damage, or missing documentation

to avoid paying.


Our Austin-based public adjusters specialize in

overturning wrongfully denied hail claims - correcting inspection errors, providing new documentation, and demanding fair treatment.

Our Services & Pricing

ICRS Public Adjusting (Contingency)
For
claims over $250,000 in damages after deductible: We work on a “no recovery, no fee” basis—aligned with your outcome.

ClaimNavigator (Flat Fee)

For claims under $250,000: A guided support and consulting service for a flat $250—ideal for smaller but important claims.

Not sure where your claim fits? Get a complimentary online claim review and we’ll recommend the right path.

Compliance & Consumer Resources

  • NAIC Unfair Claims Settlement Practices Act (model). (NAIC)

  • United Policyholders 50-State Bad Faith Survey (2025).

  • Florida §624.155 Civil Remedy. (Florida Legislature)

  • Texas Ch. 542 Prompt Payment; Ch. 541 Unfair Settlement Practices. (Texas Statutes, Findlaw)

  • 35 + Successful Projects

  • Local Roofing Experts

  • 100% Guarantee

Where We’re Licensed to Help:

We currently serve policyholders in: Texas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Maryland, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, and Utah.

(We are not licensed in: California, New Mexico, Illinois, Arkansas, Missouri, Louisiana, Mississippi, Alabama, Minnesota, Wisconsin, and Michigan.)

Our Services & Pricing

ICRS Public Adjusting (Contingency)
For
claims over $250,000 in damages after deductible: We work on a “no recovery, no fee” basis—aligned with your outcome.

ClaimNavigator (Flat Fee)

For claims under $250,000: A guided support and consulting service for a flat $250—ideal for smaller but important claims.

  • Storm and wind damage

Not sure where your claim fits? Get a complimentary online claim review and we’ll recommend the right path.

Compliance & Consumer Resources (Selected)

  • NAIC Unfair Claims Settlement Practices Act (model). (NAIC)

  • United Policyholders 50-State Bad Faith Survey (2025).

  • Florida §624.155 Civil Remedy. (Florida Legislature)

  • Texas Ch. 542 Prompt Payment; Ch. 541 Unfair Settlement Practices. (Texas Statutes, Findlaw)

Why Choose ICRS TESTIMONIALS

Hear what Our Clients are saying

"Thank you Scott"

Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!
- Haidee J.

"I would highly reccomend"

Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!

- James M.

"I came across this company and had none of those bad feelings"

This was not the first public adjuster I called. I called a different company first but they gave me a bad feeling on the phone. Too aggressive. Didn't feel trustworthy to me. So, I kept looking. I came across this company and I had none of those bad feelings. Scott, the guy who took my call, seemed very knowledgeable and I felt I could fully trust him. As it turned out, he told me that my claim was fairly simple and I didn't need the full scope of his service and fees. But, without charging me a fee, he gave me some needed advice on this whole matter of insurance claims which I needed. And told me I could call him back to ask another question or two if necessary. I would recommend this company for these services.
- Katie H.

  • You’re serious about [Desired Result] and want a quick, easy-to-follow guide to get there.

  • You’re struggling with [Common Pain Point] and need a clear path to [Desired Outcome].

  • You’ve tried other solutions but haven’t seen results and are ready for a proven approach.

  • You’ve tried other solutions but haven’t seen results and are ready for a proven approach.

  • You’ve tried other solutions but haven’t seen results and are ready for a proven approach.

  • You’re serious about [Desired Result] and want a quick, easy-to-follow guide to get there.

  • You’re struggling with [Common Pain Point] and need a clear path to [Desired Outcome].

  • You’ve tried other solutions but haven’t seen results and are ready for a proven approach.

  • You’ve tried other solutions but haven’t seen results and are ready for a proven approach.

  • You’ve tried other solutions but haven’t seen results and are ready for a proven approach.

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Unsure If you need a public adjuster?

Frequently Asked Questions

What does a public adjuster do for HOAs and multifamily?

We coordinate unit access, vendor schedules, and portfolio-wide scoping; we standardize estimates and ensure association governing docs and policy endorsements are correctly applied to common vs. unit-owner property.

Can I hire you after the carrier already paid?

Yes. If the payment is low, we can pursue supplements with a complete, evidence-backed scope.

Will hiring a public adjuster slow my claim?

No—thorough documentation typically speeds up fair resolution by reducing back-and-forth and re-inspections.

Do you handle business interruption?

Yes. We quantify period of restoration, lost profits/rents, extra expense, and saved expense to support payment.

Do you go to court?

We are non-litigious claim professionals. When necessary, we partner with counsel, but most of our claims resolve without litigation or appraisal.

What types of properties do you represent?

We work with homeowners, multifamily and apartment owners/operators, condominium and townhome associations, commercial building owners, religious organizations, nonprofits, and property management companies. Whether you manage a single asset or a large portfolio, we tailor our approach to your property type, use, and operational priorities.

What types of claims do you handle?

We specialize in property damage insurance claims from:

Fire & Smoke – Structural damage, soot and odor contamination, HVAC cleaning, content restoration/replacement

Hail & Wind – Roof systems (shingle, tile, metal, flat membranes), siding, windows, water intrusion

Hurricane & Tornado – Wide-area devastation, code compliance, emergency stabilization, large-loss coordination

Water Damage – Burst pipes, appliance failures, flood (where covered), sewer backups

Business Interruption/Loss of Rents – Quantifying lost income, extra expense, period of restoration

Vandalism/Theft – Security breach damage, inventory loss, specialty equipment replacement

What are the most common claim disputes?

Typical issues include:

Underpayment due to missed line items or low pricing

Partial Denials where only some damages are acknowledged

Scope Disputes over what should be replaced vs. repaired

Code Upgrade Exclusions when building codes require more expensive repairs

Matching Issues for siding, shingles, or finishes

Business Interruption Valuation errors in lost income calculations

Unreasonable Delays in claim adjustment and payment

How much more can a public adjuster get me compared to handling the claim myself?

An independent study by Florida’s Office of Program Policy Analysis and Government Accountability (OPPAGA) found that, on average, policyholders who hire a public adjuster receive significantly higher settlements than those who handle claims on their own. The study underscores what we see every day—when a knowledgeable advocate builds and negotiates your claim, insurers are more likely to pay the full value owed under the policy.

How soon should I involve a public adjuster?

The earlier, the better. We can help preserve evidence, meet deadlines, and avoid costly mistakes from the very start. Even if your claim is already in progress—or if it’s been denied or underpaid—we can step in to re-scope and push for the correct settlement.

Do you only help with large losses?

For claims over $250,000 in damages (after deductible), we work on a contingency basis—no recovery, no fee. For smaller claims under $250,000, we offer our ClaimNavigator guided support service for a flat $250 fee.

Will my insurance company treat me differently if I hire you?

By law, insurers must treat represented policyholders fairly and in good faith, giving equal consideration to evidence that supports coverage. In reality, a well-documented claim from a public adjuster is harder to deny or undervalue without justification.

Can you handle multi-location or portfolio claims?

Yes. We streamline communication, standardize documentation, and coordinate vendors for multiple sites, ensuring consistent results across your portfolio.

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Our Large Loss Specialties

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